R CSIS 65 Help Desk Fundamentals
Description
This course provides a comprehensive overview of a helpdesk operation, with a focus on critical problem-solving and communication skills. Students will use case project assignments in a hands-on PC lab and the Internet to identify, replicate and troubleshoot a variety of problems. Students will also learn how to work individually and in teams which will prepare them for today’s team-oriented work environment.
Text Books
1. Beisse, Fred, A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition, Course Technology, June 3, 2004. ISBN: 0-619-21510-0.
|
|
Required Classroom Materials
1. One box of 1.44 MB Floppy Diskettes
2. Materials for taking notes during class lectures and labs.
